Refund policy
30-Day Money-Back Guarantee
If you are not fully satisfied with your order, reach out
so we can help! Return new and complete item within 30-days of purchase for full
refund.
Warranty Coverage
Manufacturer direct warranty through KrazyBuy, 1 year term.
Return Shipping We will provide return shipping labels in most cases, some exceptions
apply.
KrazyBuy Returns and Exchanges
KrazyBuy values the customer and want to make
returns seamless. If you have a new product and are not pleased with the performance,
simply request a return.
30-Day Returns
You may return or exchange unused and complete purchases within
30 days. Out of box defective or DOA products are covered under returns and with
exchange only. Defectives after 30 days apply to manufacturer warranty terms.
Full Year Warranty
Our products are covered by a minimum one-year warranty for
repair or replacement against defect. The coverage is provided by the manufacturer
direct and KrazyBuy will make sure warranty is honored. The provider of warranty
coverage is listed in the features/specifications section of the product manual. Contact
the manufacturer or our returns team within the initial 30 days of purchase.
Important Warranty Details
Refund or exchange option for new returns only. All other returns are subject to
exchange or repair at the manufacturer's discretion.
Refunds are returned to the same form of payment used at purchase or for store credit.
Products must be new and show no signs of use or installation or KrazyBuy will not
honor the return. If we receive any return outside the scope of “NEW” status, we will
ultimately accept the return and charge a restocking fee.
Any sign of use to classify other than new return
- Missing, used or broken parts and accessories
- Original product packaging is damaged
- A different serial number that does not match our shipment
- Physical damage in any form to the product
- Damaged items that were damaged in return process
- Loud Speakers and Amplifiers will be tested upon receipt, any evident signs of
use to include blown or fried status will negate the return.
Receipt of Damaged Products KrazyBuy allows 10 regular days from delivery date to
receive notification of any damage that occurred during delivery.
Refund Process KrazyBuy will normally process your exchange or refund within five
business days from date or return receipt.
Restocking fee exceptions There is no restocking fee if the product is unopened or if
the purchase and the return occur within: AL, CO, HI, IA, MS, OH, OK, SC and where
prohibited by law.
Defective Products
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued or unavailable, then you will be eligible for non- refundable store credit towards another product. After 30 days, defective product is covered under warranty coverage as stated above. In the event a product is returned
missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair to the manufacturer.
Return Shipping Costs
All customers are responsible for return shipping.
Original paid shipping costs for orders will be deducted from your refund for any
return not considered DOA (dead on arrival)
International customers and those outside the 48 Continental USA are responsible
for all shipping costs to and from our facility. Your original shipping is non-refundable
and will be deducted from any refund or credit issued.
Missing Packages – Delivery require notification within 48 hours of delivery. We will
not cover replacement or refund for notifications after this 48 hours. If we have proof of delivery we will assist in filing claim. We will refund or replace in very specific cases.
Verify the shipping address used when order was placed
- Look for a delivery attempted notice
- Look around your location for the delivery
- Check with your household or neighbors
- Contact the local carrier hub for more information
